Representational Image
Representational Image

Indore: “I will blow up the control room with a bomb, if you call me again,” this was how a positive patient responded when he was called by the doctors of Covid control room to know about his health.

This is not the maiden case as about 10 per cent people who are called up by the staff of the Covid control room to get details about their health status after they were found positive.

Control room in-charge Dr Anil Dongre said even after six months of COVID-19, many people do not cooperate and they give wrong and misleading details like addresses and phone contacts.

It’s an incoming problem too and there are cases when people call up 1075 (Covid control room) and ask for unnecessary questions or information just for the kick.

“Many a times, our doctors and paramedics get nuisance calls. The receiver would either threaten the call centre staffer “in the name of senior administrative officials” and ask for information. Many call up the call centre to vent their anger as their contact numbers are shared,” Dr Dongre said.

He also said currently the number of calls have decreased. There was a time when they received 2500 calls daily till a month ago but it has dropped to 1200-1500 daily now.

“Giving wrong information and nor cooperating with the team is harmful for the patients as they would not get proper treatment and support from the doctors team,” he added.

Positive patient vent their ire when called for information; also prankster call up centre just for the kicks

FP VIEW

It is a precarious situation and people on both sides… that is service givers and the patients or the common man are under tremendous duress during these trying times. As a result, patients flare up and spew venom when they are called up regularly by dutiful staff to find out about their well-being and their contacts etc. People, especially… patients must understand that the Covid warriors are doing their job and that too for months together and sometimes without a break! They are out there to help and treating them shabbily is just not acceptable. Also pranksters must rein in their zeal and realize that this call centre is no fancy backroom office where they can take the liberty of committing such nuisances.

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