Is the UTS app which is used to book tickets on a Mumbai local train as well as other trains not effective? This discussion has come up several times, often to conclude that the ticket booking app is doing fine and fair to its features. However, in a recent post made on X (formerly known as Twitter), a man claimed to face one of the commonly raised inconveniences about the app and those who are frequent commuters using this service would have already guessed it by now.
A look into his X post
Passenger rants over UTS app
A man identified as Venkat took to social media just seconds before his travel to inform people that he felt pathetic due to the app service as it didn't allow him to book a ticket when closer to the train track or when already arrived at the railway station. He expressed his concern that this feature needs a revamp allowing people to book instant tickets without necessitating a scan at the station even when already on the premises. However, it is learned that the facility stands unavailable considering alleged malpractices when caught by officials onboard.
Man blames the officials
Taking a look at his post, he mentioned missing his long-distance train due to the issue caused by the app. Furthermore, he also blamed the officials formulating this app for its functions and not wanting to learn about people's feedback followed by fixing concerns. He wrote, "I couldn't board that because I had to go out to scan the QR code as this app didn't allow me to book the ticket. This is what happens when the babus sitting in the AC rooms don't want to know how things work."
More about Venkat's post
He shared a screenshot of the app to address and claim the issue in a better way. It was learned he tried booking an unreserved journey ticket on an MMTS coach routing between Lingampalli and Bharat Nagar stations in Hyderabad, Telangana. The ticket cost was Rs. 35 and he was expected to board the earliest train within the next two hours, only if he was successful in booking it - which we wasn't.
Despite a train standing in front of his eyes, he stepped back from getting inside, not compromising the validity of his ticket. He posted, "My long distance train arrived and there is a local train ready to depart from the adjacent platform. I couldn't board..."
Netizens reply
Shared on March 19 night, the tweet went viral and attracted over 2,50,000 views on the social media site. It triggered netizens to express their feedback on the app, its features, and the overall efficiency.
While many replied to Venkat in his support and pointing about similar issues faced by them, a few backed the government and the app's ideation. The second highlighted the need of the discussed feature to curb malpractices on an immediate paperless ticket.
Meanwhile, some didn't agree to the way he spoke ill about the railway authorities. "Learn to respect," said internet users.
