Mumbai: Massive passenger chaos was witnessed at Mumbai’s Chhatrapati Shivaji Maharaj International Airport on December 3 after several IndiGo flights were hit by significant delays and cancellations. According to a PTI report, the disruption was just not limited to Mumbai, as multiple IndiGo flights across various airports nationwide experienced delays as the airline allegedly struggled with crew shortage.
According to CNBC Tv 18, about 32 flights, including 16 departures and arrivals were cancelled at Mumbai airport today due to acute crew shortage, adding that over 130 flights faced cancellation across major airports.
While citing sources, PTI reported that the carrier cancelled over 70 flights today, including those from Bengaluru and Mumbai airports. In addition to this, according to sources, ANI reported saying that 38 IndiGo flights stayed cancelled from Delhi airport due to technical issues and operational requirements.
Airline Issues Statement
The budget carrier acknowleged that operations are significantly disrupted across the network for the past two days. In a statement released by IndiGo, the spokesperson apologised to the customers for the inconvenience caused. To contain the disruption and restore stability, IndiGo said it has initiated calibrated adjustments to the schedules but did not share any specific numbers.
These measures will remain in place for the next 48 hours and will allow the airline to normalise operations and progressively recover punctuality across the network, it said.
Why Is IndiGo Facing Delays, Cancellation?
The airline spokesperson stated multiple reasons for the delay and cancellation. "A multitude of unforeseen operational challenges including minor technology glitches, schedule changes linked to the winter season, adverse weather conditions, increased congestion in the aviation system and the implementation of updated crew rostering rules (Flight Duty Time Limitations) had a negative compounding impact on our operations in a way that was not feasible to be anticipated."
The carrier stated that the affected customers are also being offered alternate travel arrangements or refunds.
Meanwhile this came a day after check-in systems of Air India and other airlines faced glitches due to a third party system disruption at various airports, resulting in flight delays on Tuesday evening. The problem persisted for at least 45 minutes before getting addressed, one of the sources said.
"A third-party system disruption has been affecting check-in systems at various airports, resulting in delays across multiple airlines, including Air India," Air India said in a post on X at 9.49 pm.
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