Mumbai: An inspection by state cabinet minister Mangal Prabhat Lodha at KEM Hospital, Parel, on Monday exposed severe lapses in patient services and hospital administration. Lodha confronted the hospital administration after finding patients and relatives waiting for two to three hours just to complete registration. In its Ailing Hospital series, the Free Press Journal had highlighted all these issues raised by Lodha.
He issued a stern warning that if services do not improve by next week, he will revisit the hospital and initiate strict action against responsible officials.
Patients Raise Alarming Concerns Over Poor Facilities and Delays
During the inspection, patients and relatives detailed multiple grievances, including overcrowded registration areas without basic ventilation, frequent lift failures in the 13-storey building, and alleged links between hospital officials and private diagnostic centres.
They claimed even basic blood tests were being directed to private labs and reported long waiting periods for key diagnostics — MRI slots booked until March 2026 and CT scans until January 2026.
Minister Questions ₹556-Crore Registration System, Flags Middlemen Nexus
Lodha also raised concerns about middlemen allegedly pushing patients to private labs and questioned why the BMC’s ₹556-crore computerised registration system remains non-functional.
Dr. Sangeeta Rawat, Dean of the hospital, cited manpower shortages, but the minister directed immediate implementation of an efficient system ensuring registration within 30 minutes.
Brokerage in Medical Administration Exposed
He further highlighted how brokerage networks have infiltrated medical administration, citing an instance where a person named Khan allegedly demanded ₹25 lakh from doctors returning from abroad after completing medical education to facilitate registration of their daycare centres.
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Lodha said the party ruling the BMC for the past 25 years had built such a corrupt network, depriving citizens of their rightful services. He added that he will bring these issues to the attention of Municipal Commissioner Bhushan Gagrani and Deputy Chief Minister Devendra Fadnavis, asserting that this entrenched system of corruption will be dismantled under Chief Minister Fadnavis’s leadership.
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