Cathay Pacific fires 3 flight crew over discriminatory behaviour towards non-English speaking passengers

Cathay Pacific fires 3 flight crew over discriminatory behaviour towards non-English speaking passengers

The Hong Kong-based airline also issued an apology over the incident which occurred on the CX987 flight from the southwestern Chinese city of Chengdu to Hong Kong.

FPJ Web DeskUpdated: Wednesday, May 24, 2023, 06:38 PM IST
article-image
Cathay Pacific Airways | Twitter @cathaypacific

Cathay Pacific Airways on Wednesday fired three flight attendants over their discriminatory behavior towards non-English speaking passengers in a recent incident which came to light earlier this week.

The Hong Kong-based airline also issued an apology over the incident which occurred on the CX987 flight from the southwestern Chinese city of Chengdu to Hong Kong.

"I would like to reiterate that Cathay Pacific takes a 'zero tolerance' approach to serious violations of company rules and ethics by individual employees and will not tolerate them," said CEO Ronald Lam.

"Most importantly, we must ensure that all Cathay Pacific staff respect passengers from different backgrounds and cultures and provide professional and consistent service in all areas served," Lam said.

The incident came to light after a passenger on the flight posted about it on social media, stating that the flight attendants complained amongst themselves about passengers in English and Cantonese.

They passengers claimed that the flight attendants made fun of others for asking for a carpet instead of a blanket in English.

"If you cannot say blanket in English, you cannot have it. ... Carpet is on the floor. Feel free if you want to lie on it," a flight attendant said, according to a recording that was circulated widely online. (With agency inputs)

RECENT STORIES

Take Care Of Your Country: Arvind Kejriwal Slams Former Pakistan Ex-Minister Fawad Hussain Over His...

Take Care Of Your Country: Arvind Kejriwal Slams Former Pakistan Ex-Minister Fawad Hussain Over His...

'Cyclonic Storm Likely To Hit Bay of Bengal Today Evening,' Says IMD; Heavy Rainfall Predicted

'Cyclonic Storm Likely To Hit Bay of Bengal Today Evening,' Says IMD; Heavy Rainfall Predicted

US: Ex-CIA Officer Alexander Yuk Ching Ma, 72, Pleads Guilty in Honolulu to Spying on America for...

US: Ex-CIA Officer Alexander Yuk Ching Ma, 72, Pleads Guilty in Honolulu to Spying on America for...

National Arts Council Of Singapore And Creative Australia Sign MOU, Commit To Greater Collaboration...

National Arts Council Of Singapore And Creative Australia Sign MOU, Commit To Greater Collaboration...

Singapore: 3-Year-Jail Sentence For Ex-school Badminton Coach Who Had Sex With Minor Student

Singapore: 3-Year-Jail Sentence For Ex-school Badminton Coach Who Had Sex With Minor Student