New Delhi: The National Payments Corporation of India (NPCI) has introduced new FASTag rules from today, February 17 to make toll payments easier. The new rules are aimed at streamlining toll transactions. These will also reduce fraud. The National Payments Corporation of India (NPCI)issued a circular in this regard.
Here are the changes made to the FASTag:
Blacklisted FASTag: As per the NPCI circular published on January 28 this year, If the FASTag is blacklisted, the transaction will be rejected with error code 176. Notably, the transaction will not be blocked if the issue is fixed within the final 60 minutes before reaching the toll plaza. The payment will be rejected if the issue is not fixed 10 minutes after that, reported Business Standard.
Why a FASTag is Blacklisted?
If it has an insufficient balance.
If KYC is not updated.
If legal issues are unresolved
Grace Time: Users will be given a 70-minute grace period
Penalty: If the FASTag is still blacklisted upon reaching the toll, a user needs to pay double the amount. However, a penalty refund can reportedly be requested if the recharge is done 10 minutes before scanning.
Delayed Transactions: In Case of Delayed Transactions: FASTag users are likely to face extra charges if transactions are processed 15 minutes after crossing the toll plaza.
Can Users Receive Chargebacks?: Chargebacks can be raised by banks for incorrect deductions in connection with blacklisted or low-balance FASTags. These requites can be generated only after a 15-day cooling period.
Users can use the FASTag Customer Portal to monitor the status of their FASTags.
