Mumbai: A note of caution to all shoppers, who visit big retailers for their monthly household needs. Shopping from the big malls, is always fun and convenient, given the fact that one gets all the goods under one roof, and also benefits of discounts and free home deliveries.
However, shoppers should also be alert and always check their bill after shopping. Recently, on 10 December, while shopping at Big Bazaar, near Dahisar Check Naka, a Kandivali based family (Mr & Mrs Ranjan) were in for a rude shock on checking the bill. After purchasing goods purchase worth Rs 299, the biller, even after scanning the product bar code had billed Ranjan for Rs 599 – Rs 300 extra.
Another product with the MRP of Rs 350, was charged Rs 378, pointed out the family.
Incidentally, this was not the first experience of the Ranjan family with faulty billing at Big Bazaar. Earlier, during the Diwali festival shopping too, some of the garments bought from the same Big Bazaar store, were billed an additional Rs 350 on the MRP.
When The Free Press Journal contacted the store manager Rinku Arora to inquire about it, he said that it was system mistake.
“This is not our mistake, this is a backend department mistake and we look about this”, said the manager.
When asked if the backend department wasn’t a part of Big Bazaar?
Rinku said, that “Yes, we will look in the issue, and whatever amount was chargeable extra will be refunded to customers as and when they will come with their bills. Sorry for the inconvenience.”
Thankfully, the Ranjan family which was alert and complained about the wrong bills, got their refund back. However, not all customers are so smart, who at times are in a hurry and do not have time to check the bills before making the payments. Hence, cases of such faulty billing need to be addressed in a better way.
Prime Minister Narendra Modi said, India should be cashless, please do transaction by PayTM or by your debit and credit cards. Reportedly, as India goes digital, the cyber crime has also increased fast. In 2015, 11,592 cases of cybercrime were reported across India, data released by National Crime Records Bureau.