Mumbai: Indian Railways have introduced a new policy where passengers must not pay for food and beverages if they are not provided with a proper bill. The ‘No Bill, No Payment’ policy will ensure that caterers in trains do not overcharge passengers and encourage passengers to request bills. Western Railway informed passengers of this new development through Public Address System at various railway stations across all divisions over Western Railway.
Ravinder Bhakar, Chief Public Relations Officer, WR, said that at most stations over the six divisions of WR, multi-lingual announcement were made over the Public Address Systems. The message reads: “Passengers please pay attention. Passengers are requested to not give any tips to catering staff in a train or at stations and should insist for the bill while purchasing from panty car or catering units. If no bill is given, no payment should be made.”
At stations where the commercial staff was not available, the announcement was advised to be done by Station Managers at regular intervals. Commercial Officers and Supervisors were nominated at important stations like Churchgate, Mumbai Central, Dadar, Bandra, Andheri, Borivali, Vapi, Valsad and Surat to check that the announcements are being played suitably.
“Mumbai Division of WR also mandated catering units to install computerised billing machines. It is pertinent to mention that till date, 374 catering units over Mumbai Division have installed computerised billing machines. For the next one week, these announcements will be made at various stations over Western Railway, at an interval of five minutes,” added Bhakar.