After multiple complaints from passengers, Union Home Secretary to review issue of overcrowding at Delhi, Mumbai airports

After multiple complaints from passengers, Union Home Secretary to review issue of overcrowding at Delhi, Mumbai airports

Significant concerns have been expressed over the past few days due to the commotion and disorder at the airport in the nation's capital and the escalating tempers.

FPJ Web DeskUpdated: Thursday, December 15, 2022, 10:45 AM IST
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Delhi: High level meeting over chaos at airport, Union Home Secretary to attend; reports |

Union Home Secretary Ajay Bhalla will review the issue of crowding at airports, particularly in Delhi and Mumbai, on Thursday with key stakeholders, officials said.

Bhalla has convened a meeting in the wake of continuous complaints from passengers about the rush at the entry gates, luggage dropping, and security check areas.

Representatives of key stakeholders such as the Civil Aviation Ministry, airport operators, CISF, and Bureau of Immigration are expected to attend the meeting, an official said.

Over the last two weeks, passengers have been posting pictures and videos of long queues and crowding at the IGI in Delhi and the Chhatrapati Shivaji Maharaj International Airport in Mumbai prompting authorities to take note and asking airlines and airport operators to ease the traffic.

The Central Industrial Security Force (CISF) has formed a pool of more than 100 personnel to man additional security counters expected to be handed over to it to ease the congestion at large airports of Delhi and Mumbai, official sources said.

The central paramilitary, designated as the national aviation security force, has informed airport operators, airlines, and the Union civil aviation ministry that while it can bring on board some more security personnel, there can be "no compromise on security protocols and standard operating procedures followed by it for regular frisking of passengers and scanning of cabin baggage apart from fliers required to undergo extensive search due to specific profiling."

The civil aviation ministry had on Tuesday asked airlines to deploy adequate manpower at all check-in and baggage drop counters, besides requesting the scheduled airlines to update their social media feed with real-time numbers on the waiting time at airports' entry gates.

The continued commotion at the airports has forced airlines to ask passengers to reach airports early, do a web check-in, and carry only one piece of hand baggage for faster movement.

Scindia made surprise visit

Earlier, Union Civil Aviation Minister Jyotiraditya M. Scindia made a surprise visit to Terminal 3 of Delhi International Airport on Monday morning amid complaints of congestion by passengers at the airport.

There has been a surge in the complaints of passengers visiting the Delhi International Airport in past few weeks regarding the congestion and delays due to long waits in the security checks.

After the surprise visit, Scindia told the media, "Last week, I conducted a meeting where all the stakeholders were present. The aviation industry was suffering massively due to COVID restrictions. Because of the recovery from this period, there is a lot of congestion at the airports,"

"Another important decision taken today was regarding the security process. A total of 13 lines are in use presently at Delhi airport which we have increased to 16. We are also trying to add a few more lines taking it close to 20 lines." Scindia further added.

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