As the world slowly recovers from the global effects of the COVID-19 pandemic, many industries have emerged considerably different than before the pandemic.
While many of these changes were necessary to facilitate consistent operations in a world limited by pandemic restrictions, many companies, and industries have seized on this global shift in the e-commerce landscape and implemented digital transformation at a staggering pace.
Digital product management expert Tanay Shah, an industry expert in the digital product management space, has been instrumental in implementing changes at the world’s biggest digital marketplaces, including Staples, Wayfair, and Amazon.
Tanay has spent well over a decade working in the digital product management industry and, in that time, has had to quickly adapt to an ever-changing digital landscape. Recently, Tanay has been working closely with Amazon as Senior Product Manager, leading the strategy and development of their Smart Shopping Cart. Utilizing advanced AI technology and sensor fusion, the Smart Shopping Cart allows customers to log in using a QR code on the application and scan products to add them to their cart.
In this post-pandemic digital environment, how should digital product managers and e-commerce platform managers be preparing for the growth and expansion of the digital marketplace? Digital product management expert Tanay Shah shares his strategies.
Shah emphasizes the importance of adaptability and agility and being prepared not for what’s coming this year but what could be coming several years from now. While most digital companies have a strong focus on the future, that future is coming at an ever-increasing speed, and they must be positioned to make decisions quickly and pivot to meet new challenges. “By staying flexible, product teams can pivot quickly and make data-driven decisions in real-time.”
The importance of having a customer-centric design that puts the customer at the center of product development through feedback, user testing, reviews, and insights can’t be underestimated. “A customer-centric approach drives business growth and ensures customer satisfaction is a key element in future strategy decisions.”
Data-driven decision-making isn’t just pivotal in design decisions. It’s a key metric when developers are considering user behavior on both applications and digital platforms and gaining further insight into that behavior. Tanay Shah underlines the importance of leveraging data to empower product managers to make better-informed decisions, allowing for further optimization of product features and delivering a more personalized user experience to users.
The pandemic highlighted the need for seamless omnichannel experiences. Shah explains that product managers must strive to bridge the gap between offline and online retail to ensure customers engage with brands at multiple touchpoints. This could be physically in-store, via websites, mobile applications, and social media.
The pandemic highlighted to many businesses that supply chain resilience, especially global supply chains, was particularly vulnerable to external factors, specifically international conflicts and pandemics. Shah maintains that “building resilience into supply chains for digital product managers needs to be a priority to minimize interruptions and maintain peak operating efficiency both short-term and long-term.”
Tanay Shah maintains that emerging technologies and early adoption are vital in the post-pandemic e-commerce environment. “Digital product managers can’t ignore the impact of AI technology on the digital landscape. Technologies such as AI and augmented reality must be implemented if digital businesses want to enhance customer experience and streamline their operations in the future.”
Tanay Shah has consistently delivered high-quality, user-centric digital products throughout his career while implementing forward-thinking digital strategies. His deep understanding of customer expectations has made him a highly sought-after and influential figure in the digital product management sector.
(Note: all opinions and points of view are strictly of the individual and not representative of their employee)
Connect with Tanay Shah