Mumbai: A sense of frustration and worry filled the air as passengers bound for Vietnam on a Viejet Air flight were left in the dark about the flight's status on Thursday late night. With no information provided by the airline, over 100 passengers found themselves stranded at Mumbai airport for an extended period of time, causing mounting distress among both adults and children.
Lack of basic amenities worsens the situation
The ordeal began at 11 pm when passengers arrived at the airport, expecting a smooth departure. However, they were met with a complete lack of communication from the airline. As hours passed by, the absence of updates and assistance from the airline added to the passengers' frustration. One passenger took to Twitter to express his discontent, highlighting the fact that even basic necessities like drinking water were not provided at the airport.
Calls for immediate action from the airline
Passengers and their families are now demanding urgent action from Viejet Air to address the situation and provide the necessary support. They seek clear communication about the flight's status and assurance that their safety and well-being will be prioritised.
Airline issues statement
"Flight from Mumbai to Ho Chi Minh City which was initially planned to depart at 01:00 local time had to reschedule to 20:30 local time due to operational reasons. This rescheduling has impacted some flights. Passengers on affected flights are being supported under the carrier's policy, including hotels, food, drinks, and other supports subject to individual passenger requests," said VietJet Air in a statement.
