In a remarkable display of empathy, Assistant Sub-Inspector (ASI) Maan Singh of the Railway Protection Force (RPF) in Western Railway helped an elderly woman who was unable to reach her designated coach when her train started from Dadar station.
“On June 27, Hansa Shah, a 70-year-old woman who had recently undergone a knee surgery, was unable to reach her designated coach B2 of Gujarat Mail and boarded the coach meant for differently-abled people,” according to an official of Western Railway.
“When the journey started, Shah, who was travelling with her husband, contacted the railway helpline,” the official said.
Official on the incident
“Upon receiving the information from the control room, ASI Maan Singh immediately contacted Shah on her mobile and assured her of assistance. He also informed the train guard about the situation, demonstrating his proactive approach to the urgent matter,” said the Western Railway official.
“Maan Singh first tried to arrange a wheelchair for Shah but was informed by the guard that a wheelchair was not available on the train. When the train reached Borivali, an unfazed Maan Singh carried Shah, who resides in Pipalod, Surat, in his arms to the B2 coach, ensuring her safe journey. His act of kindness and determination deeply resonated with Shah, her husband, and the fellow passengers, leaving them moved by his display of courage and compassion,” said the Western Railway official.
Passenger expresses gratitude
Shah expressed her heartfelt gratitude to Maan Singh and the RPF of Western Railway for their exceptional assistance during her time of need. She also extended her gratitude to the rail department for providing such a kind service.
“The commendable actions of ASI Maan Singh serve as a shining example of the spirit of dedication and selflessness upheld by security personnel and the RPF. His heroic gesture will be remembered as an inspiring act of compassion for years to come, reminding us all that humanity and empathy have no boundaries,” said an official of Western Railway.
Maan Singh's act of compassion has not only touched the lives of those directly involved but has also inspired hope and gratitude within the wider community. It stands as a testament to the character of the honourable officers who tirelessly serve the public with unwavering dedication.