Mumbai, June 17: Following the directions of the Bombay High Court (HC), the Brihanmumbai Municipal Corporation (BMC) has enabled a dedicated option on its WhatsApp chatbot for citizens to report illegal hawking across Mumbai. Complaints can be lodged by sending a message to 8999-22-8999, civic officials said.
The civic body has recently rolled out MyBMC MARG (Management and Redressal of Grievances), an integrated platform aimed at streamlining citizen complaints across departments.
While residents already use the 1916 helpline, social media channels and the WhatsApp chatbot to report civic issues such as potholes and road defects, the new feature specifically addresses complaints related to unauthorised street vending, as directed by the HC.
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Citizens Can Upload Photos and Location Details
To file a complaint, citizens can select the “Illegal Hawking” option on the chatbot, share the location and upload a live photograph of the violation. The move is expected to facilitate quicker reporting, monitoring and action against unauthorised hawkers across the city.
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