A mother of a wheelchair-bound girl shared her travel experience with IndiGo airlines on LinkedIn and conveyed her heartfelt gratitude to the cabin crew for all the assistance they provided to make their flight journey hassle free. She wrote that most of her daughter's travel has been troublesome due to her physical restrictions, except the recent one with IndiGo, where the staffers ensured the two female passengers travelled with comfort.
Identified as Monisha Hatkar, a Mumbai-based mother of a 14-year-old child suffering from Spinal Muscular Atrophy, shared a long post on social media to express the flight journey was happy and comfortable.
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"Fortunately for the first time in our lives, we came back with smiling and happy memories from the 3 city travel we undertook, recently with #IndigoAirlines", she posted.
The post showed greetings extended by the airline to her daughter. "Welcome onboard Keya. It was wonderful to have you onboard with us today. Keep smiling", it read.
She termed it a gratitude post meant to appreciate "the amazingly seamless experience" Hatkar and her daughter had flying back to back with the airline company. "The one man who made this magic happen was Mr. Pratik Arjun Sen who ensured that we faced no hurdles at any point", she said giving a shout out to IndiGo's Director Customer Experience.
IndiGo replies
"Thank you for your kind words of appreciation. It means a lot to us to have contributed to your happy travel memories. We’ll share your appreciation with Mr Pratik and the team for their dedication to ensuring your travel was handled with care", the airline replied to the post as it went viral on social media.
"Travel episode is adventure..."
While the places were Hatkar and her daughter travelled were not revealed, it was learned that their journey was a smooth one unlike their previous experiences.
"Over the years, it's not been easy travelling with my wheelchair bound daughter, Keya Hatkar... Each travel episode is an adventure. A tryst with life itself. We cross the threshold of our house, praying that each of us and the immense number of equipment we carry, returns in one piece", she said.
The LinkedIn post reflected on accessibility issues and challenges in India and wrote, "In India, the modes of comfortable travel for such individuals living with severe physical disabilities are limited to either air travel or land travel in private vehicles".
