Mumbai: A viral post by commuter @VinodSolanki09 on X (formerly Twitter) has sparked widespread discussion about issues with the Mumbai Metro’s digital ticketing services. The user shared a frustrating experience with the “Mumbai 1” mobile app and WhatsApp ticketing system, stating: "Line 2 A metro train tickets booking from Mumbai 1 application and WhatsApp are very bad service!!! Debit money from bank account but not getting ticket!!!!even money is not back after 15-20 days! Many times happened! Worst customer center on stations!!!"
This post highlights a growing concern among commuters who depend on these digital platforms for hassle-free metro travel but are frequently facing payment deductions without receiving tickets, and long delays in refunds. The problem is compounded by reports of inadequate customer support at metro stations, as reported by the user.
Responding to the post, the Maha Mumbai Metro Operation Corporation Ltd (MMMOCL) issued an official reply:
"We are sorry to hear about your ticket booking experience and regret any inconvenience caused. We wish to you inform that for convenience of Metro Travellers and enhance commuting experience, Maha Mumbai Metro Operation Corporation Limited has launched "Mumbai 1" Application and "WhatsApp Ticketing", a Digitalised Ticketing system that helps commuter's to save time as that they can book the tickets at the convenience of their home or office."
They further added that, "In case of any digital failure, the money gets auto-credited to the source account within 5-7 working days. If you have not received refund for any failed transaction, we would request you to kindly DM us your contact details so that one of our representatives can connect with you to assist you further."
MMMOCL said the digital ticketing system is designed to make travel easier, especially with contactless options. Refunds for failed transactions are processed within a week.
