Mumbai police personnel will be trained with people-first policing skills to enhance their professional conduct with citizens. Around 40,000 personnel will be trained under this citizen-centric training program in a period of 11 months.
In a significant step towards strengthening citizen-centric policing in Mumbai, a special training program was launched to enhance the quality of public service and professional conduct for the Mumbai police. In a first-of-its-kind skilling initiative, Mumbai Police aims to upskill 40,000 police personnel over the next 11 months, in partnership with Imarticus Learning. The program was launched in presence of chief minister Devendra Fadnavis, where the initiative was started by training 500 handpicked master trainers.
In October 2023, Maharashtra government provided the administrative approval to organise a training program under the Mission Karmayogi initiative for police officers and staff of Mumbai’s commissioner of police, to create motivation to serve the citizens. Mission Karmayogi is an initiative by the Government of India to enhance the capacity-building and skill development of civil servants. It is designed to create a future-ready, citizen-centric, and efficient bureaucracy through continuous learning, digital training, and competency-based human resource management.
The program aims to enhance the quality of service, improve response to public concerns, and strengthen professional policing standards. The large-scale training initiative will focus on equipping police personnel with the skills needed to address public grievances effectively and enhance overall community trust.
Before the training, discussions will be held with Mumbaikars and police personnel to identify and understand the gaps, based on which the training module will be prepared. This will be followed by a five-day ‘Train the Trainer’ session for 500 master trainers, followed by a two-day training module for the 40,000 police staff. An impact assessment will be provided post completion of the program to evaluate its effectiveness and provide recommendations for long-term improvements.
Nikhil Barshikar, founder and chief executive officer of Imarticus Learning said, “We are honoured to contribute to PM Modi’s Mission Karmayogi initiative that aligns with the vision of citizen-centric governance. Our focus is to provide behavioural training that empowers police personnel to enhance citizen interactions and manage stress effectively. By providing a structured approach to improve the quality of service to citizens and communities, the intervention is a step toward creating a more empathetic and community-driven law enforcement system. It will also improve professionalism in policing, and help personnel manage stress and conflicts effectively.”
