Mumbai, August 21, 2026: The Maharashtra State Consumer Disputes Redressal Commission, after a period of nine years, has come to the rescue of a Dadar resident who alleged that a retailer failed to provide basic details of a Rs 30 packet of chakali purchased by him.
The State Commission set aside the District Consumer Commission's decision to dismiss his complaint at the admission stage, observing that the order was “cryptic” and did not show application of mind.
The appeal was filed by Vincent D'Souza against Shreeji Foods, a shop located at CST Subway, Mumbai. D'Souza had approached the consumer forum after alleging that the receipt issued to him for the purchase of chakali did not mention the name of the product, its manufacturing date, expiry date or weight. He had also alleged that excess payment was taken from him.
District Commission Dismissed Complaint
The District Consumer Commission, South Mumbai, in 2017, had dismissed his complaint on November 17, 2017, at the admission stage, holding that the subject matter did not fall under the Consumer Protection Act and that there appeared to be no deficiency in service.
Aggrieved by the dismissal, D'Souza approached the State Commission. During the appeal proceedings, the retailer's representative appeared but did not make any submission, while D'Souza appeared in person.
The State Commission examined the computer-generated receipt produced by D'Souza. It found that the receipt merely stated that one item had been sold for Rs 30 and contained no description of the item. The receipt did not mention the product name, manufacturing date, expiry date or weight. The commission also noted that no GST had been charged.
Commission Flags Missing Details
The bench observed that the absence of these details deprived the consumer of vital information about the food product purchased.
“It is the duty of the opponent to provide all the details of the article sold to the consumer including the manufacturing as well as expiry date,” the commission observed.
The State Commission also criticised the manner in which the District Commission had dismissed the complaint.
“The order passed by the District Consumer Commission is cryptic. It does not show application of mind,” the commission said.
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Appeal Allowed
The bench held that D'Souza had made out a case for admission of his consumer complaint and that the District Commission ought to have entertained it.
The State Commission consequently allowed the appeal, set aside the November 17, 2017 order and directed the District Consumer Commission, South Mumbai, to admit the consumer complaint and take necessary steps to secure the presence of Shreeji Foods before proceeding with the matter according to law.
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