The Brihanmumbai Electric Supply and Transport (BEST) Undertaking, once a cornerstone of Mumbai’s public transport, is facing an unprecedented crisis, leaving millions of commuters stranded daily. The sharp decline in the number of buses on the streets has led to overcrowded vehicles, long wait times, and growing frustration among Mumbaikars. According to a RTI reply, BEST has scrapped 2,160 buses in the past five years.
Dwindling Fleet and Growing Challenges
Data obtained through an RTI request by activist Jeetendra Ghadge reveals that BEST has scrapped 2,160 buses in the past five years while adding only 37 new vehicles to its fleet up to August 2024. Currently, just around 1,000 BEST-owned buses are operational, with approximately 1,900 additional buses leased under contentious agreements. The reduction has created a severe shortage, affecting Mumbai’s growing population, which heavily relies on public transportation.
The impact on commuters has been significant. Viral videos circulating on social media show long queues at bus stops, with passengers waiting over an hour during peak times. Many buses arrive too overcrowded to accommodate additional passengers, forcing people to seek costlier alternatives such as taxis and autorickshaws. Delays in bus schedules are disrupting work commutes, school trips, and other essential travel, pushing many to their financial and emotional limits.
Activists Highlight Poor Management
RTI activist Jeetendra Ghadge from the Young Whistleblowers Foundation criticized the BEST administration for poor planning and mismanagement. He emphasized that while cities globally are expanding their public transport fleets to meet increasing demand, Mumbai’s BEST service has significantly regressed.
"Ill-trained drivers, many of whom are underpaid and overworked due to contractual employment, are another growing concern," Ghadge added. "This not only leads to accidents but also compromises commuter safety. It’s high time the authorities address these issues by hiring skilled, properly trained drivers with job security."
