Passengers travelling on an Akasa Air flight from Mumbai to Kuwait on February 10, 2026 reportedly faced major inconvenience after a delay triggered chaos inside the airport terminal. According to a viral video on social media, there was no prior information or timely announcement regarding the delay, leaving passengers waiting at the boarding gate for hours.
Travellers claimed that airline representatives did not provide clear updates about the revised departure time, which added to confusion and frustration. Many passengers said they were forced to repeatedly check with staff or rely on other travellers for information.
Travel Plans Disrupted For Several Flyers
Passengers alleged that the sudden delay disrupted their travel plans, especially for those with connecting international flights and urgent work commitments. Families travelling with children, senior citizens and first time international travellers were reportedly among the worst affected.
With no clarity on departure schedules, crowding was reported near airline counters and boarding gates as passengers tried to seek updates. Some travellers also claimed they struggled to get assistance regarding rescheduling or alternative arrangements.
Concerns Raised Over Passenger Communication
The incident has once again raised concerns over passenger communication and assistance during flight delays. Aviation experts often stress the importance of timely announcements, regular updates and active ground staff support to manage passenger flow during disruptions.
Air travel disruptions can quickly lead to chaos if information is not shared promptly, especially during international departures where documentation and boarding timelines are strict.
Airline Releases Statement
Akasa Air Spokesperson told FPJ that Akasa Air flight QP 1153 operating from Lucknow to Mumbai on 10 February 2026 was delayed due to ground and air traffic congestion. The flight was carrying passengers connecting onward on QP 571 from Mumbai to Kuwait.
Upon arrival in Mumbai, our airport teams coordinated closely to facilitate priority disembarkation and swift transfers for connecting passengers. Dedicated teams were deployed at arrival and transfer points to guide passengers through terminal formalities, support with baggage transfers, assist with immigration and security processes, and ensure expedited boarding for the onward flight.
Owing to the delay, the originally rostered crew reached their Flight Duty Time Limitations as mandated under regulatory norms. In line with safety requirements, a fresh crew was assigned to operate the flight, which departed Mumbai at 23:40 hrs.
At Akasa Air, the safety and well-being of our passengers remain our highest priority. We sincerely regret the inconvenience caused.”
