Gurugram: The crackdown by the Food and Drug Administration (FDA) in Maharashtra has gained praise for the zero-tolerance policy against hygiene and safety of consumers. However, an incident from Haryana's Gurugram has raised concerns over food safety.
A live worm was allegedly found crawling inside a customer's sandwich at the PAUL restaurant, raising concerns about the restaurant's hygiene practices. A video recorded by the customer showing the crawling worm has since gone viral on social media.
The clip shows the customer had already eaten almost half the sandwich before the worm was discovered. In the video, a white worm can be seen crawling on top of the meat sandwiched between the bread buns.
The incident took place when the customer, identified as Sulabh Mathur, visited the PAUL outlet at One Horizon Centre on Gurugram's Golf Course Road for breakfast on Friday.
The group had ordered six to seven dishes. Mathur said he had eaten around half of the sandwich when he saw a live worm moving inside the bread.
He descriped the incident as "extremely disturbing and concerning," cauctinong people to be careful and vigilant about what they’re being served.
He laster also shared a follow-up post where he uploaded a screenshot of a conversation with the restaurant management reaching out to him to apologise and assuring an internal probe.
"Sharing the response from PAUL India team. They are trying to apologise and move on. Feels like a standard draft reply from them. Since many of you have also shared similar experiences at PAUL outlets, it seems they don't take things seriously at all," Mathur wrote while sharing the screenshot.
