An Ayushman Bharat beneficiary successfully underwent eye surgery at Sanjay Gandhi Postgraduate Institute of Medical Sciences (SGPGI) on Thursday, following an immediate response to a complaint about a delay in approval.
The operation had been postponed the previous day due to a staff member's failure to upload necessary documents to the government portal. The patient's daughter, Sandhya Devi, had brought her mother to SGPGI's Ophthalmology Department for the surgery.
Despite all medical tests being completed, the Ayushman Bharat scheme formalities were not finalized, leading to the operation's postponement. The patient was left waiting without food or water for an entire day.
Upon receiving a complaint from the family, the institute's director initiated a swift inquiry and issued a notice to the negligent staff member. The surgery was successfully performed the following morning, and the patient has since been discharged in stable condition.
Professor Rajesh Harshvardhan, Head of the Hospital Administration Department, stated that administrative action has been taken, and measures are being implemented to prevent future occurrences. Professor Vikas Kanojia, Head of the Ophthalmology Department, confirmed the success of the treatment and that the patient is scheduled for a follow up.
