A student on Sunday took to Twitter and shared her "horrible experience" while travelling with IndiGo. She said she had to travel to four different airports in less than 24 hours to reach her destination and when she finally reached, she found out that her luggage wasn't delivered. She added that the airport authorities were telling her to come to the airport and collect the luggage.
"had the most horrible experience travelling with @IndiGo6E, because of their incompetency and delays, I had to travel to four different airports in less than 24 hours to reach my destination and when I finally did reach, I find out my check in luggage isn't delivered yet," the student wrote.
"now they're telling me I have to come collect it tomorrow from the airport. How much more mental & physical exhaustion am I supposed to suffer @IndiGo6E atleast have the decency to refund partially or fully for this horrible experience," she added.
"my college is on the outskirts and it takes around 700-800 bucks for a cab to reach airport, apart from paying for your ridiculously inflated ticket prices, y'all are also making me pay for YOUR incompetence @IndiGo6E," she further said.
Meanwhile, after having read the ordeal faced by the student, Union Aviation Minister Jyotiraditya Scindia helped hand and got her luggage delivered to her hostel.
"Your luggage has been delivered at the hostel gate. Take care," he replied to her tweet.