Filled with disgust after receiving unhygienic food, a man from Chennai took to social media to slam food delivery app Swiggy and the hotel from which he ordered food parcel. Customer named Balamurugan, a resident of Selayiur, received a blood-stained band-aid in Chicken Schezwan Chopsuey dish which he ordered from a local Chinese restaurant through popular food delivery app Swiggy.
He found the band-aid after eating more than half of the dish as it was present at the bottom of the box. Showing his disgust over the matter, he wrote on Facebook, “Contacted restaurant and they aren’t sensitive and offering a replacement for the food! Who again wants to eat such contaminated food! Tried to contact Swiggy, no option to call them directly through the app for already delivered food, and the only option is to chat, but they aren’t responding either! Want to badly sue both restaurant and Swiggy too for partnering with a restaurant which doesn’t practice general hygienic method like using hand glove or not allowing any kitchen staff with injured fingers or hands in the kitchen.”
Balamurugan, however, later informed that he was contacted by Swiggy who informed him that necessary actions have been taken on the matter. “Restaurant owner educated and sensitised the employee and took corrective measure to ensure hygiene is followed by all employees without fail. I did not ask for any compensation, as I was satisfied with the kind of sincerity with which the restaurant owner investigated the issue, took corrective measure and informed me in detailed about the whole incident, and provided unconditional apology.”
Responding on the matter, Swiggy said in a statement, “While the restaurant has acknowledged a lapse at its end, based on the complaint, we have suspended this outlet pending further investigation by an external agency. We deeply regret the issue faced by one of our users and apologise for the angst it has caused. This is certainly not the level of service we intend to promote.”