Liberty General Insurance Ltd, general insurance companies in India, today introduced #Liberty365 - 365 days claims service including on weekends and holidays. This is a one-of-its kind customer focused initiative in India in which Liberty General Insurance (LGI) will process its policyholders claims on all days of the week, unlike other insurance companies who offer this support only from Monday to Friday, it said in a press release.
What is it about?
With this initiative, motor, health, and travel insurance customers of LGI will be able to avail this service at no extra premium cost. This facility will be available for claims processed in-house by LGI’s teams comprising of automobile and health insurance experts, ensuring claimants don’t have to wait for weekend to pass to avail of LGI’s claim service.
For motor insurance customers, this service is available for vehicle inspections and cashless repair approvals upon filing a claim as well as for post repair approvals for timely delivery of the vehicle at the participating workshops for claims up to Rs 50,000 for private cars, and up to Rs 10,000 for two wheelers.
Roopam Asthana, CEO & Whole Time Director, Liberty General Insurance said, “We want to ensure that we are accessible to our customers when they need us – any day of the week.”