Indian Railways currently is the only rail-based trans-city infrastructure provider and operator in the country.
Union Minister for Railways Suresh Prabhakar Prabhu flagging off the new trains from Rewari, in Haryana on January 13, 2015. The Minister of State for Railways, Manoj Sinha, the Minister of State for Planning (Independent Charge) and Defence, Rao Inderjit Singh and other dignitaries are also seen.
Passenger amenities, services and Digital India initiatives
All India Security Helpline ‘182’ has been provided over Indian Railway to facilitate the travelling passenger. The service is very important public service and may play an important role in any emergency like crime against women, onboard unlawful activity, train accidents, medical attention required fire etc.
The All India Passenger Helpline ‘138’ has been provided as a public interface for quarries/complaints related to Medical Emergency, Cleanliness, Food & Catering, Coach Maintenance, Linen etc. (Except Security).
For the help and assistance to bona fide railway passengers to give their feedback and also to register their complaints, Minister of Railways has launched Complaint Management System (COMS) portal on 02.03.2015 which consists of the following application
INFRASTRUCTURE AND MAKE IN INDIA INITIATIVE
1,098 Rkms OFC has been laid. Cumulatively, 48,818 Rkms (approx.) OFC has been commissioned over Indian Railways enabling high speed communication network.
FREIGHT
SYSTEM IMPROVEMENT, INNOVATION AND RESOURCE MOBILIZATION
Many initiatives were taken to explore alternative sources of funding, besides the traditional GBS route. These are listed as follows:
SAFETY
ISS at 5 stations namely Trivandrum, Mangalore & Ernakulum (SR), Triputi (SCR), Thane (CR) has been commissioned. In addition to that, CCTV system has been commissioned at 10 stations namely Miraj (CR),Bengaluru, Yesvantpur, Mysore(SWR), Bhubanes-war, Puri, Cuttack, Visakhapatnam (ECoR), Bhopal & Itarsi (WCR). Cumulatively, ISS at 63 stations has been commissioned over Indian Railway. In addition to that, CCTV system has been cumulatively commissioned at 19 stations over Indian Railway. CCTV surveillance system has been provided at 21 PRS/UTS locations.
ELECTRIFICATION AND SIGNALLING
GREEN INITIATIVES
HUMAN RESOURCE
In order to cope with the stress involved in the job and to have a disciplined life, Yoga training has been made mandatory in all training courses in Centralised Training Institutes, Zonal Railway Training Institutes, Multi-Disciplinary Training Centres, Main Training Centres and other Training Centres.
Instructions have been issued to start specialized programme on soft skills to frontline staff dealing with customers in an effort to give greater thrust towards customer satisfaction.
MOU has been signed with the Ministry of Skill Development and Entrepreneurship (MSDE) on 14th July, 2015 to make available separable railway infrastructure to MSDE and its authorised representatives to start skill training centres in rural and remote areas.
For rationalisation of man power across Indian Railways, one of the big four HR audit companies, Deloitte has been identified and entrusted with the task of studying the manpower rationalization of the Group A services.
