The Finance Ministry to hold a meeting on June 22 with IT major Infosys, developer of the new Income Tax portal. This meeting will be to address the issue faced by the new website.
The Income Tax department on June 14 allowed manual filing of certain forms after the new tax filing portal continued to face tech glitches even after a week of its launch.
Members from ICAI, auditors, consultants and taxpayers will also be part of the interactive meeting, during which the Infosys team will answer queries, clarify issues and receive inputs on the working of the portal, the Central Board of Direct Taxes (CBDT) said in a statement on Tuesday.
"Senior officials of the Ministry of Finance will be holding an interactive meeting on the 22nd of June, 2021 between 11:00 AM to 01:00 PM with Infosys (the vendor and its team) on issues/ glitches in the recently launched e-filing portal of the Income Tax Department.
"Other stakeholders including members from ICAI, auditors, consultants and taxpayers will also be part of the interaction," it said.
ICAI is the apex body of chartered accountants.
As taxpayers continued to face issues with the portal, the Income Tax Department on Monday eased certain norms for filing tax forms for remittances by allowing manual filings.
"The new portal has been fraught with several technical glitches/ issues leading to taxpayer inconvenience. Written representations on the problems/ difficulties faced in the portal have also been invited from the stakeholders.
"Representatives from Infosys team will be present to answer queries, clarify issues and receive inputs on the working of the portal, to remove glitches and sort out issues faced by the taxpayers," CBDT said in the statement.
On June 8, Finance Minister Nirmala Sitharaman on Tuesday asked Infosys and its Chairman Nandan Nilekani to fix technical glitches being encountered on the income tax department's new e-filing website, after users flooded her Twitter timeline with complaints. Responding to Sitharaman's call to attend to the complaints of the taxpayers regarding issues on the newly launched ITR e-filing portal, Nilekani said that the company regrets the initial glitches and is working to resolve the issues.
Infosys has developed the next-generation income tax filing system to reduce processing time for returns from 63 days to one day and expedite refunds.
The software major had also developed the government's GST Network (GSTN) portal, used for GST payment and return filing, which had also faced initial glitches.
