ICICI Home Finance digitises 50% of service requests through multilingual IVR

FPJ Web DeskUpdated: Tuesday, February 15, 2022, 02:57 PM IST
article-image
ICICI Home Finance says the IVR is assisting customers to navigate through easily, and capture their queries and service requests, without the need for any human intervention, in most cases./Representational image |

ICICI Home Finance Company (ICICI HFC) has recently launched a multilingual (Interactive Voice Response) IVR. This next-gen IVR can capture service requests in eight languages namely, Hindi, English, Marathi, Gujarati, Tamil, Malayalam, Kannada and Telugu, that helps the company accelerate its engagement with precise response and a very high degree of accuracy and consistency, it said in a statement.

The IVR is assisting customers to navigate through easily, and capture their queries and service requests, without the need for any human intervention, in most cases. With this IVR technology, registered users can directly connect with the company and communicate in their desired language from 8 multilingual options and can even get their service request registered in less than 30 seconds. New users can directly get connected to agents. The end to end customer support system has enabled ICICI HFC to control and monitor the requests centrally, thereby enabling improved service delivery. Existing or new customers can get their queries resolved through IVR, Mon to Fri - 9:30 am to 6:30 pm.

Anirudh Kamani, Managing Director and CEO, ICICI Home Finance, “We have been using tech that enables customers to access loan related information anywhere, anytime. Time is of the essence for our customers, and this integration of technology will save considerable time and effort for them.”

(To receive our E-paper on whatsapp daily, please click here. To receive it on Telegram, please click here. We permit sharing of the paper's PDF on WhatsApp and other social media platforms.)

RECENT STORIES

Who is Hadi Matar, the 24-year-old who attacked Salman Rushdie?

Who is Hadi Matar, the 24-year-old who attacked Salman Rushdie?

Thane Creek gets 'RAMSAR' status; will boost tourism, create job opportunities

Thane Creek gets 'RAMSAR' status; will boost tourism, create job opportunities

Top Kashmir militant Bitta Karate's wife, Hizbul chief's son among 4 sacked from govt service

Top Kashmir militant Bitta Karate's wife, Hizbul chief's son among 4 sacked from govt service

'I'd take them to court': Ian Chappell on Cricket Australia not allowing batsman Chris Lynn to play...

'I'd take them to court': Ian Chappell on Cricket Australia not allowing batsman Chris Lynn to play...

Who is Shah Faesal? Know all about J&K IAS topper who quit service and joined politics only to...

Who is Shah Faesal? Know all about J&K IAS topper who quit service and joined politics only to...