Personal Care Brand WOW Skin Science has roped in Gaurav Jain as their Vice President, Customer Delight. Earlier, he worked at Coach as the AOL and Senior TL at Accenture.
Jain, Vice President, Customer Delight, said, “The changing times have always been a testament to how an industry grows and prospers and it has always been an endeavour to work with such a compelling brand in this D2C age. An end to end experience management will be inducted to ensure that from the time the product is purchased by the customer till the time it is delivered, this journey is seamless, smooth and coherent. This will not only add value to our customer base but also reinforce the brand in this domain.”
Manish Chowdhary, Co-founder, WOW Skin Science, states, "With Gaurav Jain's vast experience and deep understanding of customers coupled with his customer first mantra, we will be able to redefine our customer journey from start to end and set a new benchmark for ourselves and for the industry at large."