New Delhi: The Employees’ Provident Fund Organisation (EPFO) is preparing to launch a completely new digital platform called EPFO 3.0. To build and manage this advanced IT system, EPFO has shortlisted three of India’s biggest IT companies – TCS, Infosys, and Wipro. This move was confirmed through an official circular issued on August 12.
Earlier, on June 16, 2025, EPFO had released an Expression of Interest (EOI) to invite companies with expertise in managing large-scale digital platforms. The aim is to modernize EPFO’s services for better speed, accuracy, and ease of use for its millions of users.
Top Companies Chosen for Next Stage
After reviewing the applications, EPFO found TCS, Infosys, and Wipro suitable to take part in the next stage of the selection process. However, EPFO clarified that being shortlisted does not mean any legal or official contract has been given yet—it’s just the next step in the selection process.
What Will Change with EPFO 3.0?
The new EPFO 3.0 platform will be more user-friendly and efficient. Several new features will make services smoother for members:
Auto Claim Settlement: Many claims will be processed automatically, without human involvement, making the system faster and more efficient.
ATM Withdrawals: After claim settlement, members might be allowed to withdraw funds through ATMs, just like bank transactions.
Online Account Changes: Users will be able to update account details like name or date of birth online, without visiting the EPFO office.
OTP Verification: Any changes in the account can be confirmed through OTP (One-Time Password), replacing the old form-filling process.
Better Pension and Complaint Services
The new system will include a Centralised Pension Payment System, allowing pensioners to receive EPS 1995 payments from any bank across India. Complaint resolution will also be improved to ensure quicker responses and better user experience.
