Air India Express Forced To Cancel Several Flights Amid Cabin Crew Protest Alleging Mismanagement

New Delhi: Air India Express has cancelled "scores of flights" due to a shortage of cabin crew members as a section of them are reporting sick to protest against alleged mismanagement at the Tata Group-owned airline, according to sources.

Discontent has been brewing among a section of the cabin crew at the low-cost carrier for some time now, especially after the start of the process of merger of AIX Connect, formerly AirAsia India, with itself.

The sources on Wednesday said several cabin crew members started reporting sick since Monday evening and as there are not enough cabin crew members, "scores of flights" have been cancelled at various airports, including Kochi, Calicut and Bangalore.

Allegations Of Mismanagement Against The Airline

Late last month, a union representing a section of the Air India Express cabin crew alleged that the airline is being mismanaged and there is a lack of equality in the treatment of the staff. Air India Express Employees Union (AIXEU), a registered union, which claims to represent around 300 cabin crew members, mostly seniors, had also alleged that mismanagement of the affairs has affected the morale of the employees. Many passengers took to social media on Wednesday complaining about the sudden cancellation of flights.

In response to a passenger's post on X about flight cancellation, Air India Express apologised and said the flight was cancelled "due to operational reasons".

"As part of our service recovery process, you can either opt to reschedule the flight within the next 7 days or request a full refund through our chatbot Tia...," the airline said in a post on X.

Merger Of Airline Companies By Tata Group

The development at Air India Express comes a month after Tata Group full-service carrier Vistara witnessed pilot woes, forcing it to temporarily cut down capacity by 10% or 25-30 flights daily. As part of consolidating its airline business, Tata Group is merging Air India Express and AIX Connect, as well as Vistara with Air India.