IndiGo Ranked Among 10 Worst Airlines In World, Carrier Rejects Survey Findings

IndiGo, the budget carrier in India has been named among 10 worst airlines in the world by a survey. The survey, 2024 AirHelp report, has ranked IndiGo 103rd in a list of 109 airlines. The survey has just awarded a score of 4.80 to IndiGo. The airline has reacted sharply on this.

The metrics on which AirHelp 2024 survey has ranked airlines include on-time performance, customer opinion, claim processing.

IndiGo got 6.6 for on-time performance, 7.5 for customer opinion and a mere 0.3 for claim processing.

Brussels Airlines, which has bagged the top place has scored 8.12 for on-time performance, 7.9 for customer opinion and 8.7 for claim processing.

For its analysis AirHelp has used data from January to October this year. Feedback from passengers across 54 countries has been taken.

AirHelp CEO Tomasz Pawliszyn told Bloomberg that AirHelp's aim was to “encourage airlines to continuously listen to passenger feedback.”

He also said that AirHelp's rankings are like a snapshot of performance of the airlines.

IndiGo rejects survey

IndiGo has rejected the AirHelp report saying that its services have consistently been punctual. The airline said that sample size of the survey (number of people surveyed) did not adequately include Indian passengers and this casts'doubt on its credibility'.

Top 10 airlines according to the survey:

Brussels Airlines

Qatar Airways

United Airlines

American Airlines

Play (Iceland)

Austrian Airlines

LOT Polish Airlines

Air Arabia

Widerøe

Air Serbia

Bottom 10 airlines in the survey

100. Sky Express

101. Air Mauritius

102. Tarom

103. IndiGo

104. Pegasus Airlines

105. El Al Israel Airlines

106. Bulgaria Air

107. Nouvelair

108. Buzz

109. Tunisair

Published on: Thursday, December 05, 2024, 11:26 AM IST