Dubai: Five more foreign languages includingMalayalam and Urdu, would be included to the UAE’s website ofidentity authority to make its services easier and more accessible to expatriates residing in the Gulf Kingdom. The Emirates Identity Authority has announced that it will add five more languages – Malayalam, Urdu, Tagalog (an Austronesian language), Russian and Mandarin – to its website, offering information and guidance on procedures. This is in addition to Arabic and English.
The Emirates ID said the decision to add new languages to its website was part of its efforts to make its services easier and more accessible to the various nationalities residing in the country. Abdulaziz Al Maamari, Director of Government and SocialCommunication at the Emirates ID, said the decision was takenas a result of surveys and studies on the number and types ofvisitors to the website, the departments and services mostfrequently browsed and the queries and clarifications most sought.
“In the year 2014, nine millions visits from inside andoutside the UAE happened on the website, by people speaking around ten languages,” he said. Al Maamari said the addition of the new languages wouldallow the customers to learn in their own languages about theprocedures for registration in the population register, issuance, renewal and replacement of identity cards, necessary documents for getting the services rendered and the fee for each service.
“The idea behind the initiative is to make our website andservices more accessible and customer-friendly,” he said.
