Tokyo : Japanese carrier All Nippon Airways (ANA) on Monday said it is apologising individually to customers who call to complain about racial stereotyping in a new TV commercial, but has not decided whether it should pull the ad. 

ANA started airing the new 30-second television advertisement on Saturday, aimed at promoting its beefed up schedule of international flights from Tokyo’s Haneda airport in March. In the commercial, two Japanese men in ANA uniform discuss in English how they might boost the image of the airline as an international carrier. One of them says:, “Let’s change the image of Japanese people.” “Sure,” replies the other, who is now wearing a blonde wig and an improbably long rubber nose.

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