customer

BrandSutra: Every employee in some form must ‘own’ the customer

BrandSutra: Every employee in some form must ‘own’ the customer

We are well aware of the key ingredients that make for a superior customer experience — a meaningful value proposition, solutions across...Read More

Customer spending getting back to pre-COVID levels: AU Small Finance Bank

Customer spending getting back to pre-COVID levels: AU Small Finance Bank

AU Small Finance Bank on Monday said customer spending is getting back to pre-COVID levels and its festive season offer has witnessed 23 ...Read More

Which is a better strategy: Customer acquisition or customer retention

Which is a better strategy: Customer acquisition or customer retention

If you have read my earlier piece, you will be aware that I had discussed acquisition and customer retention strategies. For those who mi...Read More

Seven ‘Cs’ model for difficult times: Learn why connecting with customers is more important today

Seven ‘Cs’ model for difficult times: Learn why connecting with customers is more important today

It is good to see the response to last week’s article where we had discussed the first three ‘Cs’ to face and survive these challenging ...Read More

Customer not expected to read entire ad: Consumer forum

Customer not expected to read entire ad: Consumer forum

The court asked it to refund the Rs 69 the customer was charged and pay him a compensation of Rs 1,000 and litigation costs of Rs 3,000.

Take Your CX Strategy to the Next Level at the CX Summit 2019

Take Your CX Strategy to the Next Level at the CX Summit 2019

4th Annual CX Summit 2019 OverviewAt the 4th Annual CX Summit 2019, we invite you to witness, discuss, debate, benchmark & expand you...Read More

Network with Leading CX Professionals at 4th Annual CX Summit 2019

Network with Leading CX Professionals at 4th Annual CX Summit 2019

4th Annual CX Summit 2019 Overview The CX function is witnessing an exponential shift. Consumers demand for and expect immediate, person...Read More

Customer complaints against banks surge 25 perecnt to 1.63 lakh in FY18

Customer complaints against banks surge 25 perecnt to 1.63 lakh in FY18

Mumbai: Customer complaints to the banking ombudsman (BO) increased by a fourth to 1.63 lakh in the year to June 2018, with a majority of...Read More

Ujjain: Customer finds insects in sauce

Ujjain: Customer finds insects in sauce

Ujjain: A customer lodged complaint that when he purchased samosas from Jain Kachori Centre located in Freeganj area near Shiv temple he ...Read More

Sex racket busted; 6 women rescued, 3 held in Bhayandar

Sex racket busted; 6 women rescued, 3 held in Bhayandar

Bhayandar: The Thane (rural) police busted a high-profile sex racket operating from a posh spa in Bhayandar on Thursday evening. Accordin...Read More

Mumbai: Thief poses as customer loots gold chains worth Rs 80,000 from jewellery shop in Bhayandar

Mumbai: Thief poses as customer loots gold chains worth Rs 80,000 from jewellery shop in Bhayandar

Bhayandar: The Navghar police are on the lookout of a middle-aged man who while pretending to be a customer fled with two gold chains wor...Read More

Gunman, customer dead in US shooting

Gunman, customer dead in US shooting

Houston: A man came into a Houston auto detail shop and began shooting, killing a man known to be a customer and putting a neighbourhood ...Read More

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Man loses Rs 15000 to accused He tried to withdraw amount from PNB ATM but transaction failed

Indore : Miscreants withdrew Rs 15,000 from an ATM using customer’s card details and password. The Cyber Cell of city police has register...Read More

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Brave youth catches fleeing accomplice of robber

Indore : A brave Sikh youth catch an accomplice of robber who had robbed a customer in a bank and trying to escape. The man has been hand...Read More

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Airtel Q2 net profit jumps 10% to Rs 1,523 cr on surge in data usage

the company plans to spend additional $200-400 mn in the current fiscal to ramp up 3G and 4G infrastructure

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Customer feedback motivates employees to be creative: study

New York : Allowing customers to give feedback to service providers can motivate employees to come up with creative solutions, thereby im...Read More

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Crown it expands base to Mumbai

Mumbai: Crown it, the Exclusive Customer club that provides Cashback rewards and privileges to its users, which has been launched in Mumb...Read More

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Woman shopkeeper robbed of gold chain

BHOPAL : A 55-year-old woman, who runs a grocery and STD shop in the Bairagarh area, was robbed of her gold chain by two bike-borne youth...Read More

Uber driver arrested in Colorado after trying to break into passenger’s house

Uber driver arrested in Colorado after trying to break into passenger’s house

Sydney : An Uber driver in the US state of Colorado has been arrested after he tried to break into the house of a customer he had taken t...Read More

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RBI to banks: Address proof enough for KYC

Mumbai: The RBI asked banks to comply with the one-address-proof norm as it was found that many of them were not following the new rules....Read More

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