The counter at Window No.11 will be open from 7 am and operational until 10 pm for women commuters and will issue local tickets. The CR will be testing out the response of the women commuters for 15 days after which Thane and Kurla on the mainline and Panvel and Vashi on the Harbour line will be the next stations on the CR’s list.
CR Chief Public Relations Officer, Atul Rane, said, “We are going to choose stations that have more than 10 ticket counters and heavy footfalls.”
“We will be announcing about the counter on the public address system and putting up banners at the entrances so as to indicate where the counter is located,” he added.
The Western Railway (WR) had started the same counters back in 2012 and they are located at Churchgate, Andheri and Borivali to name a few.
Officials said that the special counter at CST does not mean that women cannot stand in other counters, but the response to the counter on experiment will decide the future of this facility.
Rane said, “If we get a positive response, we can sell a huge number of tickets at this counter instead of diverting the manpower from a regular counter.”
“If there is very little response or there is a pattern as to when the tickets are sold- for example during the morning or evening- then we will adjust the timings of our other counters accordingly,” he added.