Mumbai : The Central Railway on Monday started accepting complaints, suggestions and objections in Marathi. As a part of the initiative undertaken by chief commercial manager RD Sharma, CR has distributed over 500 complaint books to the major railway stations in the state.
Chief PRO of Central Railway Narendra Patil said: “We want to connect with passengers in a friendlier manner and this is the best way to listen to and respond to the complaints, suggestions and objections.” Patil clarified there was no demand from any section of the commuters for facilitating complaints or feedback in Marathi. The CR wanted to listen to the passengers’ voice in their own language in which they are more comfortable, he said.
On an average the Mumbai division of CR receives over 300 complaints and suggestions every month. “At the national level we receive almost 500 complaints, objections and suggestions on our website every month,” he said.