Indore (Madhya Pradesh): The city's pride, Bus Rapid Transport System (BRTS), is ironically no longer rapid nowadays as thanks to technical issues, commuters have to wait in long queues to get their tickets and board the bus. The problem was becoming more acute during peak hours when the queues were getting longer leading to frustration among the commuters.
To counter this, the AiCTSL management has decided to keep the barrier gates open during the peak hours.
Chetan, operation head, AiCTSL, said, “We’ve been experiencing network problems at the bus stations so we decided to let the barrier gates remain open during peak hours in the city, and we are giving tickets without barcodes to the passengers."
Asked why the ticketing system has become so slow, an AiCTSL official said that they are installing new computers that will speed up the work. The official said, "We have installed the computers at many stations and we are trying to speed up things."
Commuters are getting late
“As a university student it is important for me to reach the college on time to attend my scheduled lectures, but I have to wait for at least 20-25 minutes to take a bus. Sometimes the buses are so packed that I do not get a chance to board them. Or sometimes, two to three buses come one after the other, which is pointless. Buses should come every five minutes. -Palak Gupte, a university student
Slow ticketing system
“The ticketing system is so slow that it is frustrating. One day I had paid for my ticket at the counter when the bus came, but the machine was so slow that by the time I got the ticket, the bus had left the station. The person at the counter said that the server had slowed down." -Atharv Shinde, a commuter
i-bus becomes more congested during peak hours
“I always face the problem while commuting through the i-bus as it is congested most of the time. This might also be possible because all the students from my coaching and others have the same departure time. We want more buses should be run during peak hours.” -Kanchi Malvia, a coaching student.