Indore: The District Consumer Forum has penalised an electronics company and its dealer for selling a defective washing machine to a city resident. It asked both the respondents to replace the unit and compensate for physical and mental harassment and petition cost.

Sangita Agnihotri had purchased an IFB washing machine from Grand Agency. The machine started giving problems in a very short time. When she complained about the same to the dealer, he told her that now it is responsibility of the company to solve your problem. When she contacted certain Jitendra Sharma (of IFB) as suggested by the dealer, she was asked to register a complaint on the Tollfree number. Her ordeal did not end here as the company workers did not repair her machine properly despite repeated calls and complaints. The complainant then sent a legal notice to the company and the dealer but to no avail. As a last resort, she approached the Consumer Forum for resolution.

The company argued that the complainant did not have proper earthing done in the electric fittings in her house. Consequently, the electronic equipment were not functioning properly and the machine could have even caught fire. They even said that due repairs were carried out every single time. They informed that they had replied to the notice as well.

To this, Agnihotri said that the problems were manufacturing defects and the company workers did not repair them. She also furnished proof of earthing in her house in the form of an affidavit by Electric Contractor Rajendra Vavle.

The respondents did not object to the proof and thus, their service was found to be deficient. The Forum ruled in favor of Agnihotri and asked the company and the dealer to replace the defective machine with a new one of the same price. If not available, then the money equal to the machine’s price would have to be paid to her. The Forum also slapped a compensation for harassment

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