New Delhi: Tightening regulations, telecom regulator Telecom Regulatory Authority of India (TRAI) on Thursday raised the penalty on telecom operators up to Rs 2 lakh for poor mobile service quality, including call drops. The penalty amount would be as high as Rs 2 lakh if the operators are unable to meet the benchmark set for the quality of service in two or more subsequent quarters, TRAI said.
The penalty will kick-in if call drops in a quarter average more than 2 per cent of the total traffic in a telecom circle. “The proportion (incidents) of non-compliance in case of customer related parameters are more than that of network related parameters. Hence the Authority has decided to impose identical structure of financial disincentive in both cases,” Trai said in a statement.
As per the rules, call drop, availability of mobile towers, time taken for a call to connect, network congestion, voice quality and network related issues feature in the Trai’s service qualityparameters. onsumer-related issues include complaint redressal, refund of wrongly charged money, access to call centre etc.