New Delhi : A day after introducing an anti-corruption helpline, Delhi Chief Minister Arvind Kejriwal came up with yet another innovative step that would help enhance the interface between the elected representatives and the people.
Under this AAP ministers would be available outside their offices daily to address grievances of the general public. It would be literally a ‘Janata Durbar’ and not an orchestrated event – the kind politicians of all hues hold in the backyard of their posh bungalows and which are euphemistically called ‘darshan.’
“This Saturday all ministers will sit in front of the secretariat. After that a minister will sit every day between 9.30 and 11 am outside his department office. Urgent grievances will be solved over the phone immediately,” the 45-year-old chief minister said.
Kejriwal, too, would talk to people every Saturday outside the Delhi secretariat. People would be able to just walk up to him and discuss their problems.
Realizing that the task of addressing the grievances would open a Pandora’s boxd, Kejriwal said that the complaints would be divided into five categories and acted upon accordingly.
“The ones that have to be addressed on an urgent basis would be looked after by the officials then and there itself in the Saturday ‘Janta Darbars’,” he said.
The complaints that require change in policies would be put in a different category and could take some time to be addressed.
The third category is that of suggestions. The suggestions made by the ‘aam aadmi’ would be taken into account and factored into government policies.
The fourth category would be of miscellaneous grievances while the fifth one would comprise complaints not related to the government.
“A girl came to me on Wednesday and complained that her boyfriend was not marrying her. I replied even if I want I cannot do anything about this. Problems like these fall into the fifth category,” quipped Kejriwal.