Updated on: Thursday, May 30, 2019, 01:14 AM IST

Indore: Varsities asked to appoint ombudsman for fast redressal of student grievances


Citing court order, DHE directed all universities in state to implement UGC (Grievance Redressal) Regulations-2012 which suggests appointment of ombudsman and formation of grievance redressal committee

Indore: Now complaints related to admissions, delay in exams and harassment would be heard and addressed on priority basis at universities in the state.

Citing an order by court, department of higher education has directed all universities in the state, including Devi Ahilya Vishwavidyalaya (DAVV), to implement UGC (Grievance Redressal) Regulations-2012 which is for appointment of ombudsman and formation of grievance redressal committee.


As per regulation, the ombudsman shall be a person who has been a judge not below the rank of district judge or a retired professor who has at least 10 years experience as a professor. The ombudsman in a state university shall be appointed by the university on part-time basis from a panel of three names recommend by a search committee comprising the Governor’s nominee, two vice chancellors from public university and one from private university nominated by state government, and secretary (higher education).

The ombudsman would be a part-time officer appointed for a period of three years or until he attain the age of 70 year whichever is earlier.

In case of a college, the VC of affiliating university will constitute the grievance redressal committee consisting of five members for an individual college or a group of colleges. The committee will comprise a senior university professor as chairman, three senior teachers drawn from the affiliating colleges, and a student representative.


The grievance committee will have a term of two years and it will communicate its decision to the complainant within 10 days of receipt of the complaint. Any person aggrieved by the decision of the committee may within a period of six days prefer an appeal to the ombudsman.


n Making admission contrary to merit determined in accordance with the declared admission policy of the institute


n Irregularity in admission process adopted by institute

n Refusing admission in accordance with the declared admission policy of institute

n Non-publication of prospectus. Publication any information in the prospectus which is false or misleading and not based on facts

n Withhold or refuse to return any documents deposited with it by a person for the purpose of seeking admission in

n Demand of money in excess of what specified in the declared admission policy or approved by the competent authority to be charged by such institute

n Breach of the policy for reservation in admission as may be applicable

n Complaints of alleged discrimination of students

n Non-payment or delay in payment of scholarship to any student

n Delay in conduct of examination or declaration of results beyond that specified in the academic calendar.

n Non-transparent or unfair evaluation practices.

n Harassment and victimisation of students, including sexual harassment

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Published on: Wednesday, December 27, 2017, 11:19 AM IST