It is very rare that people use the chat services provided by various online companies to approach the customer care executive. However, very often the conversation takes a hilarious turn. A 27-year-old Bhagyashree Singh took to Twitter and shared screen-shots of a conversation she had with a Zomato executive after she complained of roasted flies in the food she ordered. In her complaint, she wrote, “Got the biryani delivered with an extra topping of dead roasted house fly. I am getting tired of the quality and service.”
However, the funniest/epic part of the conversation was the customer care executive’s reply. The customer care politely apologise to her but he/she mistakenly requested for some ‘extra topping’. The response reads, “I have updated the same to the restaurant, they will add an extra topping of dead roasted house fly in your biryani.”
Meanwhile, Bhagyashree shared the goof-up which instantly became viral and had Zomato taking cognizance of the matter. Zomato took notice of her tweet and later reached out to her to fix things. Bhagyashree thanked Zomato for the help and asked the company not to fire the executive who made the goof-up saying the person apologised.
To note, it is not the first time that Zomato had engaged in a hilarious conversation. Last month, a Mumbai customer decided to engage in a conversation with the customer care official in pure Hindi and guess what, the latter was an absolute sport.