Customers of HDFC bank was been facing problem accessing digital banking services like net banking, mobile banking and other digital banking channels. Responding to the customers, the bank stated that some of its customers are facing this issue and it will resolve them at the earliest.
For many customers, it is also the day to get their tax plans sorted. A customer took to a micro-blogging site to share this trouble.
There are many customers who have been trying to access various digital services and have failed. Some have taken to twitter to share their ordeal.
The country's largest private sector lender has been facing multiple outages for over the last two years. This had resulted in banking regulator Reserve Bank of India asking the lender to halt its digital launches and fix its issue first. The regulator barred the launch of new digital banking initiatives and issuing new credit cards after taking a serious view of service outages.
Post which the lender submitted a detailed plan of action to the RBI to address repeated service disruption issues due to outage and hopes to improve its technology platform in three months.
The present outage comes at a time when the action plan was supposed to be in the implementation phase.