Mumbai: Customers of DTH networks have been removing their frustration online on social media since implementation of the new TRAI rules for channel pricing. A common complaint being migration to irrelevant packs different from their selection. Some others have been put on low-end or free-to-air packs, despite having given their choice package days in advance.
Also, customers have not been able to reach to the DTH players while the option to speak with customer care has been removed from helpline menus. When customers tried contacting customer care, they complained of having to hear pre-recorded audios.
Other customers of the above DTH provider can be seen on complaining on Twitter about being disconnected by customer service professionals, being subjected to rude behavior etc, which seems to at least indicate that they did not face the problem of not being able to talk to a human being.
A customer of another DTH player — among the quickest to implement the new solution — also had a similar complaint. Many customers considered to switch to another operator, however, considering the same level of preparedness for all of them, relief may be difficult to obtain.
Many have been considering to move to the consumer court for the harassment caused. TRAI has also been tagged in many such complaints. Some customers with premium service providers promptly made request using Tata Sky’s channel selector software on its website and were able to immediately activate the new TRAI packages as per choice.
Tata Sky, similar to its some other peers, being a laggard in terms of announcing its new channels and packs, but was able to roll-out the new system relatively smoothly.
