Airlines’ move to charge web check-ins under govt scanner

Airlines’ move to charge web check-ins under govt scanner

AgenciesUpdated: Wednesday, May 29, 2019, 04:28 AM IST
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New Delhi: The government on Monday said it was reviewing airlines’ decision to charge passengers for any of the seats selected at the time of web check-in to ascertain whether the move is in compliance with existing rules. IndiGo, which has a domestic market share of nearly 43 per cent, has been levying charges for web check-in from November 14. Against the backdrop of questions being raised about IndiGo’s move, especially on social media, the Ministry of Civil Aviation (MoCA) has said it would review the decision.

The ministry has noted that airlines are now charging for web check-in for all seats. “We are reviewing this fees to see whether they fall within the unbundled pricing framework,” it added. Meanwhile, IndiGo issued a clarification stating that it has “neither changed its web check-in policy nor is there any charge for web check-in”.

“IndiGo confirms that there is no change in the airline’s web check-in practice,” adding that passengers who have no preferences for seats and would not like to pay extra for advanced seat selection “can either reserve any free seats available at the time of web check-in or will, of course, be assigned seats at the time of airport check-in”.

Under IndiGo’s revised policy, all seats are chargeable for web check-in. “Alternatively you may check-in at the airport for free. Seats will be assigned as per the availability,” the airline had said. By way of web check-in, passengers verify their presence on a flight online and seats can also be chosen. Earlier, IndiGo passengers were able to choose certain seats, including aisle seats, free of cost while making the selection online. Now, the airline is charging for every seat selection made through the web.

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