SBI’s self-service, round-the-clock branch opens today

SBI’s self-service, round-the-clock branch opens today

Staff ReporterUpdated: Friday, May 31, 2019, 06:02 PM IST
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BHOPAL : State Bank of India’s first no-human-interface, self-service 24X7 branch will be inaugurated at MP Nagar on Thursday. Customers will be able to open an account, deposit and withdraw cash, deposit cheque and generate cheque book and debit card any time in the day or night without the help of banking personnel in the branch. The branch will be completely unmanned.

Addressing a press conference here on Wednesday at the SBI’s Local Head Office, KT Ajit, Chief General Manager of Bhopal Circle said the initiative was a part of the bank’s endeavour to focus on Generation ‘Y’ customer segment, comprising the tech-savvy youths and the upwardly-mobile technocrats and professionals through its Digital Banking programme. “It is meant for our hyper-connected, well-informed, value-driven and instant gratification-driven customers”

Named ‘sbi INTOUCH’, the branch will enable instant account opening with a debit card and Smart ATM. The usual digital services like ATM, cash deposit machine, electronic cheque drop kiosk and self-serviced pass book printing machine will be available round-the-clock in the INTOUCH branches. In case of need, the customers will be able to connect with remote experts using high definition video.

Ajit said that presently such branches were operational in Delhi, Mumbai, Bangalore, Chennai, Ahmedabad, Hyderabad and Kolkata. Bhopal will be one of the first tier-II cities to boast of such a branch.

The SBI, Ajit said, had selected village Ratanpur near Bhopal as the first village in the Bhopal Circle to be developed as a Digital village of “Digital India”. The bank will provide Rupay Cards to each household. ATM and Cash Deposit Machines will be installed and the village will have Mobile and Internet Banking facilities. In addition, activities relating to education, financial literacy, technological awareness, universal financial inclusion and CSR activities are being undertaken by the Bank. The Bank will soon formally inaugurate its SBI Digital Village initiatives at Ratanpur Village, the CGM said.

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