BHOPAL : Chief minister Shivraj Singh Chauhan was requested by a caller on CM Helpline on Thursday to give his mobile number to him. The request was made while Chauhan was inaugurating toll free number 181 CM Helpline.
Chauhan told the caller that 181 was his own phone number or he could also call CM House.
Chauhan also took feedback from public about the efficacy of the facility during its trial period. A woman told him that she could not get certificate of Ladli Laxmi scheme for her daughter but when she called on CM Helpline, work got done after 15 days.
Chauhan, while inaugurating the facility, said people come to him with applications about petty problems, which made him feel that there were shortcomings in the system.
He said to address the shortcomings, the facility of Helpline had been started.
He said departmental ministers, chief secretary and principal secretaries should speak to two to three persons daily to know about disposal of the people’s problems. He said Helpline was a challenge and the officials need to pay full attention to it. Chauhan said false complaints of corruption may come but it will all lead to problems of the people coming to the fore.
Chauhan said the Helpline would work for public and as a bridge for the public so that problem of every citizen could be solved. Any complaint registered with the Helpline would be closed only after the applicant is satisfied and disposal of the complaint or problem.
Chauhan said every government has duty to strive for development, make public welfare schemes and ensure its implementation by giving information about it to all.
He said arrangements like ‘ Parakh, Samadhan Online and Lok Seva Guarantee Act’ were launched for the timely disposal of public problems. He said the Helpline has been launched to enable every person dial 181 from his mobile phone and put up his viewpoint before the government. He urged the officers to take the Helpline as a challenge and work with efficiency and dedication.
12 lakh calls in trial period Public Service Management minister Bhupendra Singh said democracy was relevant only when the government reaches out to the poor. He said CM Helpline is an attempt in the direction of good governance by a state for the first time in the country giving guarantee of public service. He said it is a unique initiative in the country to directly link to the public. Any applicant can take benefit of governmental schemes on phone from his house. He said no attempt would be spared for the implementation of this service. He said he himself would do monitoring it and would review it on weekly basis.
Public Service Management secretary Hariranjan Rao said the Helpline service had been launched after testing for six months.
Everyday 5000 to 10000 phone calls would be received daily on toll free number and sent for disposal to the concerned officers.
The applicants would be apprised about the status of their complaint or problem.
He said during trial period as many as 12 lakh phone calls were received. He said attempt would be made to set high standards of citizens’ satisfaction.
‘ People approached me with petty problems, felt something was wrong’