In an interesting case from the CM Helpline, a complainant got an unexpected reply that exposed chinks in the system. The reply said that the handpump should be fixed on the chest of the complainant for filing the plaint.
Rahul Dixit of Rahwali Behad village in Lahar block of Bhind district had complained at the CM Helpline that the Public Health Engineering (PHE) department had made a bore for handpump but hasn’t completed the work. The handpump isn’t working after its installation ever since eight months back, said the complaint.
As it happens with complaints, it wasn’t attended at the lower level and it was referred to senior officials at L2 level and later to L3 level.
However, the most interesting part came at L2 and L3 levels where the case was recommended to be closed. The comment by the officer on July 7, said that the complainant is mad and suffers from epilepsy fits.
“Shikayat karta pagal hai. Isko aur iske poore parivar ko mirgi ke daure padte hai. Handpump kharab nahi hai iska dimagh kharab hai. Ab waqt aa gaya hai ki chini yudh kiya jaye jo guerilla niti hai. Handpump ukhad kar shikayat karta ki chhati me gaad diya jaye,” says the comment.
“His entire family is mad. It is not the handpump but his brain- that is not working. The time has come to fight him in Chinese style- that is guerilla style. The handpump should be uprooted from there and fixed on his chest,” said the comment after which the complaint was closed.
The screenshot of the complaint and comment went viral on social media after which complainant Rahul Dixit started getting calls from friends and relatives. “I am troubled after getting so many phone calls from friends and relatives. They are asking me if I suffer from epilepsy. They are also warning me about possible guerilla war against me,” said Dixit.
The superintending engineer and L3 officer in this case, RN Karaiyya said that it was a case of cyber crime. “It seems that someone hacked password of the EE (Executive Engineer) and made such comments,” said Karaiyya.
Executive engineer of the PHE department, PK Goel said, "Some mischievous member of our department must've written the response. We can't randomly accuse someone. However, we are looking into the matter. We also met collector Virendra Rawat."
But after all these developments, the story had a good ending and handpump was fixed properly on Wednesday. It has also started functioning.
New sanskar of Shivraj govt: Cong
Congress attacked Shivraj government reminding them of minister Imarti Devi’s comment. She had said that she destroys the eyes (ankh phodwa dongi) when a person from her constituency asked for a handpump in his locality. Now Shivraj government is replying that it will fix the handpump on complainant’s chest, said Bhupendra Gupta, vice president of media wing of Congress. He asked if it was new culture (sanskar) of Shivraj government.