Unclear on the concept

S S Tarapore rightly expresses concern about the poor customer service in the service sector (Common Voice, September 17). While in the manufacturing industry, the demeanour of the salesperson does not matter much as long as the customer is satisfied with the quality, price and timely delivery of the product, it is the quality of attention and customer-friendly procedures in the service class that make him happy. Service quality is more feeble in the public sector (banks, insurance companies, etc). Rigid and one-sided systems make the customer run here and there. A public sector bank insists on the customer’s signature in black ink while opening an account, but if the customer has a blue ink pen, it won’t do, nor will the dealing clerk offer a black ink pen “as it is against the rules.” Simple changes in procedures can help the customer. For example, Form C, which a PPF account holder is required to fill up for withdrawing an amount , should include the instruction that the customer has to sign on a revenue stamp, so that he is not required to go back looking for the same.  Mahatma Gandhi had advised that customer should be worshipped as he is the “purpose of your business.” Our service industry treats him as nuisance and continues to render customary and indifferent service.

Y G Chouksey

Root of all strife

A recent survey conducted in America and Canada says that religion does not make people more moral (September 15). Good God, is this something to be researched and discovered? Who doesn’t know that religions have been instrumental for much of the strife – often bloody and murderous – this world has seen so far!

C A L Mulangunnathukavu

What we need, not want

Japanese money for a bullet train, stab-in-the-back Chinese as advisers – all this does not sound very good. It will further weaken our character. The above-mentioned are certainly not India’s priorities though they may dazzle the voter. Population and pollution are India’s greatest problems and should be tackled first, by the best Indian brains.

V K Sahny

Better to go it alone

The main political parties are taking great pains to ensure they get the right number of seats to contest in the coming assembly elections. When their efforts fail, they issue ultimatums. Political parties are formed on the basis of certain ideologies and policies. What is the logic behind alliances to fight elections when the allied members do not agree with each other’s policies? If before the election such fights are going on, what kind of administration the voters can expect from such parties? All this drama so that they can grab as much power as is possible. It would be better if these alliance members parted ways, contest the elections alone and get a majority on their own.

S S Nair

Overconfidence, the obstacle

 The mad scramble for power has led to the present political stalemate in Maharashtra, with just days left for voting. When they had fewer chances to corner glory in the past, the Sena-BJP wore a united look.  The late Balasaheb Thackeray and Pramod Mahajan had glued the parties to each other. Now, when everything seems to be working in their favour, bad blood and heartburn have come to the fore. It is unfortunate that Uddhav Thackeray is so confident of going it alone. Again, it is ironical that the Congress-NCP, which stood to gain from the Sena-BJP fiasco, has been pushed to the wall because of the very same exaggerated belief in one’s own self by some NCP leaders. Perhaps, it would be in the fitness of things if all parties go to polls on their own.

Ganapathi Bhat

‘Made in India’ makes us happy too

There was a time when one used to curiously inspect the inscription on products ‘Made in …..’ to judge the quality.  Indians felt proud to read ‘Made in India’. It is disappointing  to observe that  on one side, the progress of  India is praised and on the other side, instead of encouraging and  promoting ‘ Made in India’  inscription, ‘Make in India’ slogan is orchestrated and encouraged. Is this a farsighted, strategic vision to make India great?

K P S Narayanan

Bilawal’s daydreams

This has reference to the jingoistic rants on Kashmir by the new, emerging PPP leader, Bilawal Bhutto Zardari (September 21) . It is a practice in Pakistan that all political parties hate India and speak ill about it because unless they show it, they will not win the elections. This has been going on since 1947.

It would be prudent for Indians to recognise Bhutto Zardari’s utterances as unrealistic and strongly protest against the same. Kashmir is

an integral part of India and will remain so forever. If the likes of Bilawal are inclined to daydream, they can.

Vijay Dattatray Patil

Peaceful Afghanistan matters

This refers to the report, ‘Bickering rivals sign unity deal’ (September 22). The two important issues before the Afghan government are: How long will the US forces stay there and the other, attracting foreign investments. This power sharing agreement, the appointment of the President and the Prime Minister, will safeguard democracy in Afghanistan.  India also has a stake in a peaceful Afghanistan, as both private sector and public sector companies are helping that nation in building infrastructure.

A peaceful Afghanistan will also help in curbing terrorist activity, across the border in Pakistan. With this power-sharing agreement, it is hoped that peace will return to war-torn Afghanistan, which is good for India.

Deendayal M Lulla

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