A research by Atal Bihari Vajpayee Institute of Good Governance and Policy Analysis undertook a study on effectiveness of CM Helpline. The research team while pointing shortcomings also recommended the corrective measures, which the State government adopted positively and with immediate effect. The report also speaks about acute shortage of trained and dedicated staff for CM Helpline. The initiative of starting CM Helpline proved to be a successful experiment by Shivraj government
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